Venxara partners with global manufacturers, craftsmen and women, merchants and artisans in order to provide you with unique, high quality products. We have custom designed most of the items we offer and use manufacturers in the USA, Canada, Europe and China who ship directly to our customers. Because of this, some orders may take a little longer to arrive depending on your location. Each product page has a Shipping + Delivery tab which will give you details on when you can expect that item to arrive. If you have placed an order and it seems to be taking an unusually long time to arrive, please CONTACT US and we are happy to look into it. You can always contact us for a tracking number.
We use all major carriers, and local courier partners.
We use several different manufacturers who will ship your item as quickly as possible. But we do use different manufacturers for different products. For example, if you ordered a pair of shoes and a t-shirt, these items will ship from two different manufacturers. One package is likely to arrive faster than the other. If your missing item seems to be taking unusually long to arrive, please CONTACT US and we will look into it. There are times when packages just simply get lost or returned to the sender. In those rare situations, we will have a replacement order sent out to you.
Yes of course! We handle returns with the ultimate objective of making our customers happy and we want to make the process as easy as possible for you.
Our Return, Exchange and Refund Policy is good for 60 days from the date you placed your order. After 60 days, we can no longer offer a refund or exchange.
If you need to exchange an item for a different size, it's not a problem! Just CONTACT USand send us your order number and the correct size. We will get a new size out to you right away at no cost.
Please do not send your order back to our manufacturer or our shipping provider. We will give you instructions on how and where to return an item.
Some orders travel a long distance to get to you and occasionally products get damaged during the shipping process. If the item you purchased arrives flawed, defective or damaged, we will send out a replacement at no cost. Please CONTACT USand send us a photo of your damaged or broken item so we can get a replacement out to you right away.
If your order was a gift, then please CONTACT USto make arrangements for an exchange.
If you are truly unhappy with your purchase and would like a refund, CONTACT US with your order number. We will issue a refund minus the shipping and handling costs. Unfortunately, we cannot refund shipping and handling charges. All refunds will be credited to your original form of payment.
Some orders travel a long distance to get to you and occasionally products get damaged during the shipping process. Please CONTACT US right away and send us a photo of your damaged or broken item so we can get a replacement out to you at no charge.
Our office is in Southern California just north of Los Angeles. At this location, we process orders, manage customer inquiries and we also create all of the artwork for our very special items here.
We do not have a wholesale program at this time but we do offer a discount to physical stores who would like to carry our items.
We are so confident that you will love our products that we have a 100% Happiness Guarantee. If you don’t like something you purchased, simply CONTACT US and we will make it right.
You can contact us through our contact page or chat with us using our chat feature located at the bottom corner of your browser. We are happy to hear from you and look forward to answering any questions you might have about our items.